Return & Exchange Policy

Ecokari – We strive to provide a seamless shopping experience and deliver handcrafted products of the highest quality. Every product is carefully made by skilled artisans, making each piece unique.

Returns

Due to the handmade nature of our products, we do not accept returns or exchanges unless the item received is damaged, defective, or incorrect.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery via:

Please include the following details:

  • Order ID
  • Date of purchase
  • Delivery address
  • Clear photographs of the product
  • A complete unboxing video from the moment the sealed package is opened
  • Clear unboxing images showing the condition of the product and packaging

Claims submitted without a complete unboxing video and clear unboxing images will not be eligible for a return, exchange, replacement, or refund.

Our customer support team will review your request and respond within 72 working hours.

Return Eligibility

If your request is approved:

  • The product must be unused and in its original condition.
  • All original tags, labels, accessories, and packaging must be returned.
  • The product should be securely packed to prevent damage during return shipping.

Return instructions and the return shipping address will be shared by our customer support team after your request has been approved.

Please do not return any product without prior approval from Ecokari.

Refunds & Replacements

Once the returned product has been received and inspected, we will notify you of the status of your request.

If approved, we will arrange either:

  • A replacement product (subject to availability), or
  • A full refund to the original payment method.

Refunds are generally processed within 7–10 business days after approval. Depending on your bank or payment provider, the amount may take additional time to reflect in your account.

Non-Returnable Items

The following items are not eligible for return, exchange, or refund:

  • Products delivered in good condition as per the order
  • Personalized or custom-made products
  • Handmade products with minor variations in color, texture, print placement, or finish, as these are natural characteristics of handcrafted items
  • Discounted, sale, or clearance items
  • Gift cards
  • Complimentary freebies or promotional items

Orders Not Eligible for Refund

Refunds or replacements will not be issued in the following cases:

  • Incorrect or incomplete shipping address provided by the customer
  • Failure to accept delivery after three delivery attempts by the courier partner
  • Refused deliveries
  • Delays caused by circumstances beyond our control (such as weather conditions, strikes, or natural disasters)
  • Claims submitted after 48 hours of delivery
  • Claims submitted without a complete unboxing video and clear unboxing images

Need Help?

For any questions regarding our Returns & Refund Policy, please contact us:

Ecokari – A Brand by AAB Ventures

📧 Email: contacts@ecokarilivin.com

📱 WhatsApp (Only): +91 8451936406

🕙 Customer Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)

Heading

Pair large text with an image to give focus to your chosen product, collection, or blog post. Add details on availability, style, or even provide a review

Button

Heading

Pair large text with an image to give focus to your chosen product, collection, or blog post. Add details on availability, style, or even provide a review

Button
SALE UP TO 50% OFF

Made for Your

Explore our latest considered collection for the new season.

Shop now

Heading

Pair large text with an image to give focus to your chosen product, collection, or blog post. Add details on availability, style, or even provide a review

Button

Non-toxic efforts

  • Bye bye, dyes. AZO testing helps us make sure no hazardous chemicals end up in the dyes we use on the products you love. Simple as that.
  • Long proposition short, 65 ensures our products are non-toxic, and don’t cause harmful effects to people who use them (like, say, you).

Non-toxic efforts

  • Bye bye, dyes. AZO testing helps us make sure no hazardous chemicals end up in the dyes we use on the products you love. Simple as that.
  • Long proposition short, 65 ensures our products are non-toxic, and don’t cause harmful effects to people who use them (like, say, you).

Non-toxic efforts

  • Bye bye, dyes. AZO testing helps us make sure no hazardous chemicals end up in the dyes we use on the products you love. Simple as that.
  • Long proposition short, 65 ensures our products are non-toxic, and don’t cause harmful effects to people who use them (like, say, you).

Non-toxic efforts

  • Bye bye, dyes. AZO testing helps us make sure no hazardous chemicals end up in the dyes we use on the products you love. Simple as that.
  • Long proposition short, 65 ensures our products are non-toxic, and don’t cause harmful effects to people who use them (like, say, you).

Heading

Pair large text with an image to give focus to your chosen product, collection, or blog post. Add details on availability, style, or even provide a review

Button